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Returns & Exchanges

Returns

Only our items listed in our "The Collection" category may be returned or exchanged within 30 days from receipt of order. If 30 days have past by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us via info@prestonandjames.com for return request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please allow 3-5 business days once return has been received and confirmed for refund. Credit will automatically be applied to your credit card or original method of payment.

For our Preston or James Collections- due to the nature of handmade and vintage items we cannot accept requests for refunds or returns. All sales are final.

Shipping
To return your product- return address will be given upon return request. 

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact us at info@prestonandjames.com for any further questions or concerns.

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